At Encamp, we view environmental compliance success and customer success through the same lens.
Our customers come from all corners of the environmental, health, and safety (EHS) profession. They serve at all levels of the organizations for which they work. (Program Managers. Directors. Specialists. Consultants. Even the executive level.) And every day they face more challenges, from new laws and complex regulations to navigating facilities, agency red tape and Tier II reports.
With such a winding data trail, no wonder environmental compliance success is constantly hard to achieve.
EHS professionals and making data easier to manage are why we started Encamp. By eliminating data silos — along with arduous technology implementations and adoption life cycles — the Encamp platform makes environmental compliance and reporting faster, easier, and more accurate. Entire EHS teams also focus more on compliance performance and less on paperwork. And as end-users, our customers are a driving force in helping us continue to develop and improve the end-to-end Encamp solution.
As importantly, Encamp leads to a paradigm shift for the customers who trust in our platform: Productivity increases, and compliance programs are more successful across their organizations. The Customer Success team at Encamp is a critical component of this shift.
One of Encamp’s guiding principles is that we’re all about the journey. Your journey. Helping ensure environmental compliance success for all Encamp customers, existing and prospective, is our mission. Which is why customer-centricity has always been our priority.
Now as we continue to grow, we’re putting even more focus on each customer’s success with our dedicated Customer Success and support teams. With additional resources, we look to interact with every customer more routinely to nurture their Encamp relationship. And with an enhanced model for continuous engagement and support, we plan to learn more about what’s working well, and what customers need more assistance with.
This will let us focus even more intently on delighting all Encamp customers — then keeping them delighted. After all, we want them to be Happy Encampers for a long time.
Encamp recently interviewed some of our existing customers to gauge their thoughts as Encamp end-users. When we asked them to describe how they felt about Encamp and if they had increased confidence in their compliance, their responses were interesting. These customers used words like “Liberated,” “Confident,” “Supported,” “Reassured,” “Secure,” and “Satisfied.”
The feedback was definitely positive. And valuable, because it told us we’re doing something right. Still, our goal is to ensure that every Encamp customer feels this way, thus our increased focus on customer success and support.
What’s the saying? “It takes a village…” Let’s just say your environmental compliance success takes an Encampment. And we’ve already made some moves to make our Customer Success team stronger.
First, Megan Walters, CHMM, has moved up from Director of Compliance to VP of Compliance & Customer Success. In addition to being a Certified Hazardous Materials Manager, she’s also a Certified Environmental and Safety Compliance Officer® (CESCO) and a Certified Hazardous Materials Manager. She additionally knows her stuff about RCRA and EPCRA, especially Tier II reporting. (Read how our solution makes EPCRA Tier II reporting easier.)
Next, we’ve started building out our team with more environmental compliance experts to help customers always feel supported and aligned with their goals. (If you know someone from the EHS industry who might want to join our team, steer them to our Culture & Careers page.)
And me? I’ve moved from Director of Environmental Solutions to Director of Customer Success. This lets me work with an already great team to make it even bigger and better.
Another step we’re taking for Customer Success includes some new initiatives. They’ll further ensure environmental compliance success for every Encamp customer, and I’m excited to see the impact each goal will have:
To borrow from our new Customer Success web page: Let’s hit the environmental compliance success trail — together.
Raise your hand if you enjoy dealing with 50 different state portals every Tier II season.
We didn’t think so, because not many people in Tier II reporting roles do. Which is why we say welcome to Encamp’s newest version of our Tier II Dashboard.While our platform has always made reporting intuitive and efficient, it now makes the process even faster, simpler, and more accurate. Call this enhanced dashboard Tier II reporting on steroids. And then turn your imagination loose.
First, for reporting and status tracking, envision logging into one environment that takes the place of all the different systems from all 50 states. That’s benefit #1. Across your organization, every person involved in Tier II reporting accesses the same dashboard and uses the same reporting and tracking tools. Benefit #2.
At the executive level, leaders get a full oversight view of every activity: Reporting percentage until completion, the number of days to deadline, facilities that have already filed, and ones that still need to start the process. Encamp then completes all submissions and pays the fees on your company’s behalf, including for SERCs, LEPCs, and even fire departments. Big benefit.
For every facility in your company, our Tier II platform lets you sync with portals in every state. Then more simplicity takes over.
In a streamlined and consistent manner, you complete every Tier II reporting detail. After that, Encamp completes your submissions to every regulatory agency for you, again on your company’s behalf. It’s your company’s Tier II program at its finest — with countless benefits to eliminate headaches.
We’ve even made sure our Tier II platform puts a built-in knowledge base at your fingertips. It answers questions about everything reporting, Tier II requirements, includes training videos, and offers helpful tips & tricks.
Tier II reporting that’s fast, simple, accurate. At Encamp, our goal has always been to make your life easy for the Tier II season. Our enhanced Tier II Dashboard now makes it that much easier.
Tier II deadlines aren’t on the radar just yet, but they’re coming. And trust us, we empathize. Many of the people at Encamp come from EHS consulting backgrounds, so we’ve done hundreds of reports ourselves — mostly using spreadsheets like everyone else.
That’s why our mission is to simplify Tier II and EPCRA reporting and make your life easier. Watch one of the live webinars for our compliance platform and you’ll see what we mean. But our mission is also to never stop improving on what we’ve done thus far.
So… here’s a sneak peek of some of the platform improvements we’re rolling out for Tier II season.
Today’s topic: Spreadsheets, and Excel in particular. See if this sounds familiar.
Let’s look at how importing and exporting Excel files on our platform makes for an easier reporting process.
That’s it for now. You can also take a quick guided video tour of Encamp’s enhanced Tier II Dashboard. (I’m your tour guide.)
As we say, our compliance management platform was created by EHS professionals for EHS professionals. You know, to make your Tier II life easier.
Let’s get right to the problem of Tier II reporting for multiple facilities.
For many of the businesses Encamp works with, the problem isn’t having more than one facility to report on. It’s having facilities in different states and being required to comply with each state’s own regulations for Tier II reporting. Here’s how the EPA frames it…
“Some states may have specific requirements for reporting and submission of the Tier II inventory form and/or the state reporting form or format. EPA suggests that facilities contact their state for state specific reporting requirements.”
Multiplied by even a few different states, it’s dizzying to have to track data for all the chemical types and thresholds at facilities in each location. And what if a company ships a load of hazardous chemicals to a different location in another state? For Tier II reporting at any facility — let alone several — data changes constantly.
Adding to the data pile are facility details for reporting from the EPA: The latitude and longitude of a facility’s location. The facility’s Dun & Bradstreet number. The maximum number of occupants that might be present at any one time, including employees, contractors, vendors, and people at the facility for training or other events.
I could go on, but I rest my case. The point is, for facilities in various states, the end-to-end Encamp platform lets businesses manage all compliance information and Tier II reporting in one place.
From our platform’s single intuitive interface:
One of our customers actually says it best about our platform’s Tier II reporting capabilities for facilities across states. Sam George, J.D., CHMM, is VP of Compliance & Waste Management at SESCO Group, and as he puts it:
“I need a centralized location where facility information is spelled out and all in one place. Encamp provides that and is exactly what facilities need to stay accountable.”
I’ll say this again too. Encamp’s environmental compliance management platform was created by EHS professionals for EHS professionals. Our never-ending goal is to make Tier II reporting easier, and putting the data for every facility at your fingertips is a big part of that.
Schedule a demo and interactive walkthrough to see the Encamp platform at work. When you do, it gives an idea of the reporting issues you’re up against. Then we show you precisely how our platform can solve them.
Within the realm of EPCRA Tier II reporting requirements, the most grueling parts are getting the data right and filling out the proper forms for regulatory agencies. So logically, submitting your EPCRA Tier II forms should be the easy part, right? Um, not necessarily. In a lot of ways, submissions can be just as exhausting.
Let’s do a little math first. In the U.S., every state has its own system for EPCRA Tier II submissions. That’s 50 different portals and websites and submission procedures — and trust me, there is nothing standardized about any of them. Add the EPA’s Tier2 Submit software, and the submission process gets crazier.
Now tally the states where you have to send mailings to fire departments and Local Emergency Planning Committees (LEPCs). For EPCRA Tier II reporting requirements, those can be submissions headaches, too.
Then finally, for EPCRA Tier II filing fees, the payment options in each state can range from online methods and credit cards to hard copy checks. Nothing standard again. Scream!
Here’s where Encamp and our end-to-end platform for environmental compliance helps. In making the entire EPCRA Tier II reporting process easier, we submit the completed forms and pay fees to all appropriate agencies on your behalf.
Fair to say, we save you a lot of time and stress on the submission admin side. More importantly, Encamp makes sure your Tier II forms are up to date, accurate, validated, and submitted as scheduled.
There are still other things Encamp does for EPCRA Tier II submissions — details that sometimes go unnoticed — that EHS professionals can also appreciate. Following is an example of what I mean (it’s from a recent demo and the discussion I had with the company’s EHS team members).
EHS professional: “It seems like more and more states are moving away from Tier2 Submit. And even in the states that continue to accept it, you still have to go through their (state) portal and submit that way. So it’s pretty much the same data going into all these portals. It just has to be put into the format they want it.”
Julie (me): “That’s correct. What we’re able to do is scrape the data out of the Tier2 Submit system and any state portals and organize it into the Encamp format. It’s all an automated export process. Then we convert your EPCRA Tier II data into the format that individual states require. After that, it’s a similar automated process for how we push the submission back out.”
EHS professional: “So with the submittals, do you conduct a final review or double check of the data, or are you really just using the (Encamp) system to catch errors when they pop up? Or, is there any other kind of review from your end for accuracy… or who is that really up to?”
Julie: “Well, for data accuracy and validation, the Encamp platform has various modules you can purchase, like our Tier II module. Or if you’re looking for more of a hands-on approach, we can provide that as well. But typically, we use our software to get ahead of any errors that are occurring in your data. And remember, the Encamp solution lets you assign reviewers from your own team to double check data, state forms, etc. for your final EPCRA Tier II reports. We’ve actually built in several checkpoints to help you make sure your data is accurate prior to submission. It’s your call as to what level of service you want Encamp to provide.”
EHS professional: “So, when Encamp pays a (submission) fee, I know some states say you have to pay by credit card. Other states give you options to send in a check or pay online. But sometimes the user fees just to pay online are 75 dollars. Would Encamp avoid that (user) fee and send a check?”
Julie: “If you do have the option, we go with the lowest cost option.”
EHS professional: “I do have a question about EPCRA Tier II forms getting submitted to the appropriate agencies. Does that include local planning committees and the fire department? Those are the ones that are usually harder to figure out who forms go to.”
Julie: “We take care of every single submission. And like I said, we pull in your information from last year, so we have a record of where you sent things last year. But we do double check everything to make sure. We maintain a database of all LEPC and fire department information and make sure it’s current. We also routinely mass blast every LEPC around the country to verify their information and make any changes in our own internal records to make sure it’s cross referencing our database. That way, you know everything’s going to the right place for EPCRA Tier II compliance.”
EHS professional: “Okay, cool.”
I have to say, I agree. What Encamp does to ease the submission process for EPCRA Tier II reports is pretty cool.
To see the Encamp platform and its Tier II module at work, schedule a demo. It’s totally interactive. You tell us the Tier II reporting issues you’re up against, and then we show you precisely how our platform can solve them.test